Returns & Refunds
If your quest goes sideways, we'll make it right.
Last updated: July 16, 2026
The Short Version
Food Safety First
Because our boxes contain food items, we can't accept physical returns of opened or unopened snacks — once a box leaves our treasure vault, it can't come back. Instead of returns, we resolve issues with replacements or refunds.
Damaged Boxes
If your box or its contents arrive damaged, email us within 14 days of delivery with your order number and a photo of the damage. We'll send a replacement or issue a refund for the affected items — your choice.
Missing or Lost Boxes
If tracking says your box was delivered but it's nowhere to be found, check with neighbors and your local carrier first — then contact us and we'll investigate. Boxes lost in transit are replaced or refunded in full.
Order Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund it in full. Once a box has shipped, it can no longer be cancelled.
What We Can't Refund
- Taste preferences — mystery snacks are an adventure, and not every snack will be your favorite. That's part of the quest!
- Boxes delivered to an address entered incorrectly at checkout (though we'll always try to help).
- Requests made more than 14 days after delivery.
How Refunds Are Issued
Approved refunds are issued to your original payment method through Stripe. Refunds typically appear on your statement within 5–10 business days.
Questions?
Contact the Quest Master at support@snackquest.store — we're friendly, we promise.